In this episode of The Healthcare Theory, we sit down with Aasim Saeed, CEO & Founder of Amenities Health, to explore how his company is transforming patient-provider relationships and hospital economics. With experience in medicine, policy, McKinsey, and digital health at Baylor Scott & White, Aasim shares how health systems undervalue patient loyalty, why primary care is a loss leader, and how technology can drive both engagement and profitability.
We discuss insights from 6,000 patient surveys, revealing that price transparency and convenience matter more than access, and why hospitals struggle to implement patient-first solutions. Aasim also explains how premium memberships can build patient retention, why hospitals mistakenly fund competitors like One Medical, and what it takes to create a true digital front door for healthcare.
Timestamps:
00:00 – Introduction to Amenities Health & Aasim’s background
01:02 – From medicine to policy & McKinsey – Aasim’s career pivot
03:33 – The economics of health systems & why they struggle with patient retention
08:29 – The 6,000-patient survey that uncovered healthcare’s biggest issue
14:36 – What patients want: pricing transparency > access
21:19 – Why hospital brands misunderstand loyalty & the One Medical paradox
30:12 – Digital front doors, patient portals & fixing the scheduling mess
33:06 – The future of Amenities Health and their $10M Series A led by MemorialCare