We sit down with Erica Jain, co-founder and CEO of Healthie, a New York-based software platform powering telehealth and virtual care for thousands of clinicians and organizations. Built to modernize patient engagement and provider workflows, Healthie is creating digital infrastructure to support the future of care delivery.
Erica shares her journey from studying international health disparities to working in healthcare consulting at BCG and ultimately launching Healthie to improve patient-provider interactions. She discusses the challenges of scaling a healthcare technology company, the evolving landscape of virtual care, and Healthie’s mission to empower clinicians with modern digital tools. We dive into the impact of COVID-19 on accelerating virtual care adoption, how Healthie differentiates itself from traditional EHR systems, and what it takes to balance profitability with long-term healthcare innovation. This episode offers an inside look at building one of the leading platforms at the intersection of technology and care delivery.
Timestamps:
00:01 – Introduction to Erica Jain and Healthie’s mission in virtual healthcare.
03:01 – Why Healthie initially focused on dietitians and long-term patient care.
05:37 – Addressing the supply-demand gap in behavioral health through virtual care.
07:15 – The challenge of scaling software while maintaining enterprise-grade quality.
08:29 – Overview of Healthie’s core products: EHR, scheduling, engagement suite, and marketplace.
14:52 – How COVID-19 accelerated telehealth adoption and Healthie’s growth.
17:10 – Healthie’s API-first approach and how it benefits clinicians.
22:07 – Erica’s advice for aspiring healthcare entrepreneurs: focus on solving problems, not just building a startup.